I was fortunate to sit in on a Keller Williams Buyer's Agent training, and I was able to compile the following pointers for Buyer's Agents:
1). Verify everything. Double check all information, and follow up for yourself. Assume nothing.
2). Complete everything. Be professional and submit/ deliver only completed items.
3). Follow up...Weekly.
4). Educate buyers up front (timeframes, expectations, CMA's, net sheets, etc.)
* Get all information before initiating the short sale.
** 3-Way calls are a great way to keep all parties informed.
5). Personal letters to sellers as to why they should accept your offer could help.
I hope that these pointers can assist you and your buyers.
Kindly,
Scott
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