Representing Buyers

I was fortunate to sit in on a Keller Williams Buyer's Agent training, and I was able to compile the following pointers for Buyer's Agents:

1). Verify everything.  Double check all information, and follow up for yourself.  Assume nothing.

2).  Complete everything.  Be professional and submit/ deliver only completed items.

3).  Follow up...Weekly.

4).  Educate buyers up front (timeframes, expectations, CMA's, net sheets, etc.)
* Get all information before initiating the short sale.
** 3-Way calls are a great way to keep all parties informed.

5).  Personal letters to sellers as to why they should accept your offer could help.

I hope that these pointers can assist you and your buyers.

Kindly,


Scott

What Does Trust Mean?

Trust is one of the most important traits that a person and/ or a business can have.   Once upon a time, trust was conveyed with a firm handshake, and someone’s’ word.  As it was, verses what it is today, is that people actually followed through!

If a person gave their word that something was so, or that something would be done, then it would be known by all to be.   The repercussions that would come towards the person or business that did not act according to their word, were devastating to the person and business almost immediately.  For example, most historic towns were small, and each town probably had one or two professionals in any given field.  Further, within these towns, everyone knew everyone, and everything that went on within them.  Now, translate those points with a negative connotation attached to them; word would travel fast whether someone had the quality, integrity, or professionalism to warrant the towns’ business.  Trust builds a perceived quality, and a perceived consistency. 

Lets look at McDonalds for example.  If we visit a McDonalds in a foreign country, it is obvious that the food might be slightly different to appeal to the local tastes and cultures, but everyone trusts the quality, the cleanliness, and the service that they will receive from McDonalds.  McDonalds has built a trust within all of us, and we have all come to expect certain amenities.  Imagine if you went to a McDonalds and the décor of the establishment included the colors blue and gren, verses the normal color scheme of yellow and red?  Would you trust that McDonalds?  What are you doing to build trust within your customers?  What are the expectations of your customers? 

To build a thriving and sustainable nosiness, trust must be ingrained within the everyday business practices that we conduct.  Consistency really is the name of the game.  Above all, follow through.  The old adage of, “actions speak louder than words,” very impactful to building trust within customers and clients.   Imagine your favorite companies, or brands, and how they have built a trust within you.  How would you respond if that trust were broken?  Now imagine your customers and clients…

Trust, to me, means a consistency and expected value that my customers have come to love.

Scott

Experienced or Entry-Level

There is always a battle between those professionals that have been within an industry for years and years, and then there are those that are just getting started within an industry.  The experienced professional has built a career around a certian position, what ever that position may be, and has learned the ins and the outs.  The experienced professional has seen every type of client that their industry has to offer, and has experienced the positive and the negative side of each.  Perhaps though, that is where there is opportunity, and a chasm.

The you professional is often times, but not always, right out of school.  They have just graduated with their desired degree/s, and are ready to take on the world, often times with much naivety.  They are ambitious and eager to learn, but do not have the experience working with the customers, or the industry in which they are about to enter.  However, they have wonderful new ideas, text book understandings, and have an ear-to-the-ground for what is new and hip. Now this does not apply to everyone, but the majority seem to fall into the line of work that they will end up doing for years to come.  Therefore, many do not intern, or work within the industry during college to gain the exposure.  

It is this stark contrast between the experienced and entry-level that seem to compliment businesses, and help grow revenues.  However, there is always a quandary between hiring a recent graduate, and an experienced professional.  What are your thoughts?  Do you think that one is better than the other?  What are you, an experienced professional, or a recent graduate?  How do you decide between the two, especially when the job markets are tight, and revenues meager?


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